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Privacy Policy

1. Introduction

At HOTEL & BOOKING SERVICE SL (hereinafter referred to as Modular Suitesbus Hotels), we are committed to protecting your privacy and ensuring the security of your personal data. Therefore, we have adapted our Privacy Policy in accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), and the General Data Protection Regulation of the European Union (GDPR, Regulation (EU) 2016/679).
Here, we explain how we collect, use, and protect your personal data when you visit our website:
🔗 www.modularroomshotels.com

2. Data Controller

Company Name: HOTEL & BOOKING SERVICE SL
VAT Number: B44550010
Address: Calle de la Espada 4, Local A – 28012 Madrid, Spain
Email: info@modularroomshotels.com
Website: www.modularroomshotels.com

3. What personal data do we collect?

Depending on how you use our website, we may collect the following information:

  • Identifying data: name, last name, email, phone number.
  • Economic and transactional data: payment information, billing, orders, or returns.
  • Connection and browsing data: IP address, browser, approximate location, pages visited, duration of the visit, etc.
  • Commercial information: preferences, booking history, and contracted services.
  • Other data provided voluntarily: through forms, surveys, or customer service.

Some data is necessary to provide our services. If you do not provide them, we may not be able to complete your request or reservation.

4. How do we use your data?

  • Website registration management: Firstly, to manage your registration on the website, allowing us to identify you, give you access to your account, display your booking history, and manage your billing.
  • Contract execution: To manage your bookings, payments, cancellations, billing, and prevent possible fraud.
  • Customer service: We process your data to respond to your inquiries, requests, or complaints.
  • Marketing and communications: If you have authorized us, we will send you commercial information related to offers, promotions, or news.
  • Quality surveys: We may invite you to quality surveys to gather your opinion and improve our services.


5. What is the legal basis for the processing of your data?

  • Website registration management: contract execution.
  • Reservation execution: contractual necessity.
  • Customer service: consent or legitimate interest.
  • Marketing: express consent or legitimate interest (if there is already a business relationship).
  • Surveys: company’s legitimate interest.

You can withdraw your consent at any time, without affecting the legality of the prior processing.

6. How long do we retain your data?

  • Website registration: as long as you have an active account.
  • Service contracting: until legal obligations are met.
  • Customer service: until the inquiry is resolved.
  • Marketing: until you cancel your subscription or withdraw your consent.
  • Surveys: until the analysis of results is completed.

In some cases, we may retain data for a longer period if required by law.

7. Who do we share your data with?

We only share your data when strictly necessary, with:

  • Financial entities (for payment management).
  • Technological providers (web hosting, support, software).
  • Security and fraud prevention companies.
  • Public authorities (when there is a legal obligation).

In case of international transfers outside the European Economic Area, we will apply the appropriate guarantees in accordance with the GDPR.

8. What are your rights?

You can exercise the following rights at any time:

  • Access your personal data.
  • Rectify them if they are inaccurate or incomplete.
  • Request their deletion if they are no longer necessary.
  • Limit their processing in certain situations.
  • Oppose the processing based on legitimate interest.
  • Request the portability of your data.
  • Withdraw your consent at any time.
  • File a complaint with the Spanish Data Protection Agency: www.aepd.es

To exercise these rights, write to us at info@modularroomshotels.com attaching a copy of your ID or equivalent document.

9. Social media

Modular Suites Hostel is present on social media such as Facebook, Instagram, among others. The data you share on these platforms are subject to their own privacy policies. We recommend reviewing them.

10. Minors

Our services are not directed to minors under 13 years old. If we detect that we have received information from a minor without proper consent, we will immediately delete it.

11. Security of your data

We have implemented technical and organizational measures to ensure the confidentiality, integrity, and availability of your information. Only authorized personnel or providers under confidentiality contracts have access to your data.

12. Changes to this policy

We may update this Privacy Policy as necessary to reflect legal changes or improvements in our services. We will inform you if significant changes occur.

13. Contact

For any questions related to this Privacy Policy, you can write to us at:
📍 Address: Calle de la Espada 4, Local A – 28012 Madrid, Spain
📧 Email: info@modularroomshotels.com